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Privacy Policy

Effective Date: [July 2025]

Closed Loop Electricals Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

By using our website https://closedloopelectricalsltd.co.ke or interacting with our team, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and business information in several ways:

a) Information You Provide to Us

  • Full name, phone number, and email address.
  • Business name, location, and vehicle registration.
  • Communication preferences.
  • Payment and billing details (when applicable).
  • Messages sent via contact forms, WhatsApp, or chat tools.

b) Information Collected Automatically

  • IP address, browser type, and operating system.
  • Date/time of visit, pages viewed.
  • Cookies and usage tracking via analytics tools.

c) Third-Party Integration

  • Data from platforms we use to provide services (e.g., LocoNav for car tracking and fleet management).
  • Payment information is processed through secure third-party platforms (e.g., M-Pesa, bank gateways).

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Responding to inquiries and providing support.
  • Processing service requests and installations.
  • Sending updates, quotes, or technical notifications.
  • Enhancing the security of our website and systems.
  • Improving customer experience and service quality.
  • Sending promotional or marketing materials (with your consent).

3. Sharing Your Information

We do not sell your data. We may share it only in the following circumstances:

  • With service partners (e.g., LocoNav), only when required to fulfill services like GPS tracking.
  • With payment service providers for secure transaction processing.
  • When required by law, regulation, or legal request.
  • With contractors or technicians for service, installation, and maintenance (as needed).

4. Data Security

We implement strict technical and organizational measures to protect your information:

  • SSL encryption is used on our website.
  • Secure data storage and restricted access.
  • Regular website and software updates.
  • Staff trained on data protection best practices.

5. Your Data Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent to receive marketing messages.
  • Request that we stop using your information for specific purposes.

To make any such requests, contact us via email or phone.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

7. Third-Party Links

Our website may contain links to other websites (e.g., LocoNav.com). We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Policy Updates

We may update this policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services means you accept those updates.

10. Contact Us

For any questions or data-related requests, contact us at:

  • 📞 Phone: 0724 659 664
  • 📧 Email: [info@closedloopelectricalsltd.co.ke]
  • 📍 Location: Mama Ngina Street, Thika, Kenya.
  • 💬 Chat: Available on our website and WhatsApp.